Robotaxi

Currently, we provide service in limited areas of Miami, Orlando and Tampa, Florida and Austin, Dallas, and Houston, Texas. When you enter your destination in the Robotaxi app, you will also see a visual map of where Robotaxi service is provided based on your location. Sign up to be notified when Robotaxi is available in your area.

Operating hours may vary by area. If it is currently outside your area’s operating hours for Robotaxi, you will not be able to request a ride.

The price estimate will be displayed in the Robotaxi app before you confirm your ride. We want Robotaxi pricing to be simple and easy for you to understand. Initially, as part of our introductory program, we will charge a simple, affordable rate plus applicable taxes and fees for all rides within the available service area.

Pricing is subject to change.

Our fleet consists of Model Y and Cybercab vehicles. Riders are prohibited from sitting in the front-left seat, which is typically a driver’s customary seating position.

Learn more about Cybercab vehicles.

Initially, the vehicle assigned for your Robotaxi ride will be based on what is available and the number of riders in your group.

Tesla vehicles are designed to provide comfort and convenience throughout your entire trip. You can adjust your preferred climate settings, seat position and more from the Robotaxi app. During your ride, you also can enjoy different entertainment features, such as music streaming, by using the vehicle’s touchscreen or the Robotaxi app.

Your climate and media settings are saved in your passenger profile and automatically carry over between rides.

No. You can only book rides for yourself.

No. You must use the Robotaxi app to book a ride.

Rides can be canceled by tapping ‘Cancel Ride’ in the Robotaxi app or from the vehicle’s touchscreen.

For Model Y Robotaxi vehicles, minors aged 8-17 are permitted to ride if accompanied by an adult. Guests under the age of 8 are not permitted to ride in a Model Y Robotaxi vehicle.

For Cybercab vehicles, minors aged 13-17 are permitted to ride if accompanied by an adult. Guests under the age of 13 are not permitted to ride in a Cybercab vehicle.

Review our Robotaxi Terms of Service and Rider Rules for more information.

No. Pets may not ride in a Robotaxi. However, disabled riders are permitted to bring service animals on their Robotaxi ride. For more information, review our Service Animal policy.

Every Model Y Robotaxi vehicle meets the dimensions as outlined below:

Exterior Dimensions

• Step-in Height: 17 inches
• Ground Clearance: 6.6 inches

Interior Dimensions

• Head Room: 39.4 inches
• Leg Room: 40.5 inches
• Shoulder Room: 53.2 inches
• Hip Room: 50.5 inches

Cargo Volume

• Rear Trunk: 29 cubic feet without second row seats folded

You can access WAV providers of each city from the home screen of the Robotaxi app. We are actively developing accessible ride options tailored to the Robotaxi fleet to enhance our inclusive transportation solutions for all passengers.

Yes. You can book a ride, locate your Robotaxi vehicle and adjust climate controls and other functions during your ride using a screen reader.

Yes. The Robotaxi app supports multiple languages to accommodate riders, including Spanish, French and Portuguese. Review the full list of available languages for the Robotaxi app.

Supported Languages

• English
• Arabic
• Czech
• Danish
• German
• British English
• Spanish
• Finnish
• French
• Canadian French
• Croatian
• Hungarian
• Icelandic
• Italian
• Japanese
• Korean
• Norwegian
• Dutch
• Polish
• Portuguese
• Romanian
• Slovenian
• Swedish
• Thai
• Turkish
• Simplified Chinese
• Taiwanese
• Traditional Chinese

Note: Currently, you cannot change the language from the Robotaxi app. The language displayed in the Robotaxi app will automatically match the language configured in your mobile device, if available.

Tap ‘Pull Over’ on the vehicle’s touchscreen or in your Robotaxi app. Your vehicle will stop at the nearest and safest location. You can then expect to be called by our Customer Support team from the vehicle’s touchscreen. You may speak with the representative using the internal cabin microphone and speakers.

To recover a lost item, fill out the Lost Item Report form in the Robotaxi app. Once the form is complete, Tesla will contact you if we have found the lost item and organize a pickup process. You can find the form in the Robotaxi app by following these steps:

1. Open the Robotaxi app.
2. Tap the menu in the top-right corner.
3. Tap ‘Ride History.’
4. Select the ride where you have lost an item.
5. Tap ‘Start Lost Item Report.’
6. If you have left an item in the vehicle, we recommend filling out the form as soon as possible. If found, lost items are only stored for 10 days.

Note: Tesla is not responsible for items left in the vehicle after your trip ends. While we will make every effort to reunite you with your lost item(s), we cannot guarantee the item(s) will be found or returned to you, or that they will be returned undamaged. Tesla will not reimburse or otherwise compensate you for any lost or damaged item(s).

Tap ‘Support’ on the vehicle’s touchscreen or in your Robotaxi app. Our Customer Support team will immediately connect with you from the vehicle’s touchscreen. You may speak with the representative using the internal cabin microphone and speakers. For additional support during your ride, contact the Customer Support team at (877) 798-3752.

Yes. To reroute your destination, follow these steps:

1. Open the Robotaxi app.
2. Tap on the current destination of your trip and tap ‘Edit.’
3. Enter and confirm your new destination details.

No. At this time, you cannot add additional stops to your route.